We want you to love your purchase from Marcus Odyssey. If you’re not completely satisfied, our return and refund policy is designed to ensure a smooth process.
1. Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, in their original packaging, and in resalable condition.
2. Non-Returnable Items
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Final sale items
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Gift cards
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Downloadable or digital products
3. How to Return an Item
To initiate a return, contact us with your order number and reason for return. We will provide return instructions and, if eligible, a return shipping label.
4. Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Original shipping charges are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of receiving your order. We will replace the item or issue a full refund at no additional cost.